Refund Policy

Refund Policy

Refund policy

Thank you for shopping with Roads and Routes Apparel. Every shirt is printed to order, just for you, after you check out. Because of that, we cannot restock, resell, or return items the way a regular retail store can.

All sales are final except for a print error or damage that happened before the shirt reached you.

What we cover

We will replace or refund an item only if:

  • It arrives damaged (torn, stained, or defective on delivery), or
  • There is a print or production error (wrong design, missing print, incorrect colors, blurry or flawed printing caused in production).

Contact us within 30 days of delivery at roadsandroutes2023@gmail.com with:

  1. Your order number
  2. A short description of the problem
  3. Clear photos of the full item and close-ups of the issue

We review claims within 3–5 business days. If the claim is approved, we send a free replacement. If a replacement is not possible, or you prefer it, we refund the item price. Original shipping is not refunded. International duties and customs fees are the buyer’s responsibility and are not refunded.

We may deny a claim if photos are missing, the request is outside 30 days, or the issue is from washing, wear, misuse, or normal use after delivery.

What we do not cover

We do not accept returns, exchanges, or refunds for:

  • Ordering the wrong size, color, or design
  • Change of mind
  • The item not matching personal taste or expectation
  • Fit, once the correct size was produced

Check the size chart on the product page before you order. If you are between sizes, order one size up.

Wrong size or wrong color

We cannot reprint a free shirt for a size or color that was ordered correctly by our printer. If you ordered the wrong size or color, email us within 14 days of delivery with your order number. We will send a one-time 15% code so you can reorder the right one. You keep the original shirt. This is a courtesy, limited to one use per order, and it does not apply to damage or print-error claims (those are handled free, as above).

Lost or delayed packages

If tracking shows the package is still moving, wait until the carrier’s delivery window has passed, then email us. If a package is marked delivered and you cannot find it, email us within 7 days of the delivery scan and we will help trace it with the carrier. We are not able to refund an order that the carrier shows as delivered unless the trace confirms it was lost.

Use this on product pages and in the FAQ so it matches the policy. Delete the “40–50% off” and “Easy Returns and Exchanges” lines.

Wrong size? Each shirt is made to order, so we can’t accept a return for size or color. Email us within 14 days and we’ll send a one-time 15% reorder code. You keep the original.

Damaged or misprinted? Contact us within 30 days with photos and your order number. We’ll replace it or refund the item.