WEAR THE ROUTE HOME

Highway inspired apparel honoring military roads, hometown highways, and campus journeys-wear the miles that matter.

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Refund policy

Refund Policy

At our store, each item is made to order specifically for you. Because of this, we do not offer traditional returns or exchanges for reasons such as incorrect sizing, color selection, or change of mind.

We stand behind the quality of our products and want you to have a great experience with every order.


Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Buyer’s remorse
  • Ordering the wrong color or design

To help ensure the best fit, we strongly recommend reviewing the size chart before placing your order. If you are between sizes, we suggest sizing up for a more relaxed fit.

If You Ordered the Wrong Size or Color

We offer a one-time courtesy replacement at a discounted rate.

  • You’ll receive a 40–50% off code to reorder the correct item
  • No need to return the original item
  • Keep it, gift it, or put it to use

This allows us to help you out without the long delays and waste of traditional returns


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will make it right.

You may be eligible for a free replacement or full refund. To process your request, please contact us within 7 days of delivery and include:

  • Your order number
  • A clear photo showing the issue

Once reviewed, we will promptly arrange a replacement or issue a refund.


Refunds (if applicable)

If approved, refunds will be issued to your original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.


Order Changes & Cancellations

Because orders are processed quickly after being placed, we are unable to guarantee changes or cancellations once your order has been submitted.

If you need assistance, please contact us as soon as possible, and we will do our best to help.


Contact Us

If you have any questions about your order, please reach out to us. We’re here to help and will always do our best to ensure you have a positive experience.

How to Request a Refund/Replacement

To initiate a claim:

  1. Contact us within 30 days of receiving your order via roadsandroutes2023@gmail.com.
  2. Provide your order number, a detailed description of the issue, and clear photos showing the damage or misprint. Photos must include the entire item and close-ups of the affected area(s).
  3. Our team will review your claim within 3-5 business days and coordinate with the print-on-demand provider for resolution.

Please note: We reserve the right to deny claims if sufficient evidence (e.g., photos) is not provided or if the issue appears to be caused by misuse, wear and tear, or improper care.

Shipping and Additional Notes

  • Original shipping costs are not refundable.
  • For international orders, any customs fees or duties are the responsibility of the customer and are non-refundable.
  • We are not responsible for items lost or damaged in transit by the carrier; please file a claim with the shipping provider in such cases.

If you have any questions about this policy, feel free to reach out. We're here to help ensure your experience is positive!

Shipping

Shipping Methods & Transit Times

Printify  offers multiple shipping options; available methods depend on the product and print provider:

Standard Shipping

  • Delivery to USA within ~2–5 business days after production completes.

  • International: ~10–30 business days (varies by destination and provider).

Economy

  • Typically ~4–8 business days in the U.S. (no international).

Priority

  • Faster option when supported: ~2–3 business days domestic; ~3–5 business days international if optional.

Express

  • Selected products (e.g., certain T-shirts) can be delivered in ~2–3 business days including production if optional.

⚠️ Transit times begin after the production period finishes; total delivery can therefore be production time + shipping transit time.

💰 Shipping Rates


Our Road Story

HEY THERE, WELCOME TO OUR STORE!

We are glad that you have taken the time to take a look at our store. We promise you that you would not be disappointed!

WHO ARE WE?

 Roads and Routes Apparel

I was born and raised in Brooklyn, New York, and for 31 years, the city streets and nearby highways were just part of my everyday life — something I barely noticed. It wasn’t until I moved away that I truly realized how much those roads meant to me. Every trip back home became a journey full of meaning. I paid attention to every mile, every landmark, every stretch of asphalt I had once taken for granted.

That’s when it hit me — roads aren’t just asphalt and paint. They carry memories. Some good, some bittersweet, some life-changing. They can take you home, lead you somewhere new, or remind you of where you’ve been. Roads age, they get refinished, and the world changes around them — but they remain, connecting moments and people across time.

Roads and Routes Apparel was born from that feeling. We design high-quality, unique T-shirts that celebrate America’s iconic highways, routes, and the stories they hold. Each design is inspired by real places, the scenery you pass, and the experiences you carry with you.

Whether it’s a winding coastal road, a historic interstate, or the route back to your hometown, our shirts let you wear your connection to the road with pride.

We’re an online-only brand, which means we keep costs down and pass the savings on to you — without ever cutting corners on quality. Every piece is thoughtfully crafted and backed by our satisfaction guarantee. And unlike the big box brands, we offer real, personal customer service, because we know every order is part of your story too.

So whether you’re chasing adventure, heading back home, or just love the thrill of the open road, welcome to our journey.

Your road is part of our story.

"

Happy shopping!

Contact Us

We're here to help! Whether you have questions about our products, need assistance with an order, or just want to share feedback, the Roads and Routes team is ready to assist.

Email: roadsandroutes2023@gmail.com

We aim to respond within 24-48 hours during business days. Thank you for choosing us—let's hit the road together!